Services Overview

ETHNOGRAPHY

Product & Service Innovation
Usability & User Experience 
Unrecognized Customer Needs 
Day in the Life of your Customer 
Employee-Customer Dialogue 
Physician-Patient Dialogue 
Workplace Anthropology 
Video Documentaries 

BRAND COMMUNICATIONS

Positioning Research
Message Architecture
Competitive Message Testing
Creative Concept Testing
Logo Testing
Visual & Sales Aid Testing

CUSTOMIZED QUALITATIVE

Buying Process
Medical Device Testing
Customer Tracking
Segment Profiling
Brand Content/Semiotic Audit
Strategic Brainstorming & Ideation

Qualitative Methods Print

Ethnography is just one type of qualitative research. We also excel in conducting a broad range of "traditional" qualitative methodologies, including focus groups, individual in-depth interviews (IDIs), and telephone in-depth interviews (TDIs) for many different types of consumer and marketing research projects.  

Our high-level interpretive skills and analytic rigor extend to any type of qualitative data, whether collected during an ethnographic "shop-along" or in a mirrored central research facility. We do, however, introduce a unique ethnographic sensibility to traditional qualitative research conducted in research facilities—cautiously exploring how respondents' accounts of their thoughts, motivations, and decision-making may, in fact, differ when they are dynamically immersed in real-world situations.
 
For multiple projects, we have creatively blended an ethnographic approach with traditional qualitative methods through the inclusion of varied research phases. Beginning a project with IDIs, for example, can be a cost-effective way of increasing the overall study sample, eliciting focused feedback on specific research stimuli, and allowing for the preliminary identification of key insights. The subsequent ethnographic research phase then not only provides a more grounded verification of and elaboration on these initial findings, but also produces a fresh set of insights that could not be discovered in a research facility.

 

Ethnography

The cornerstone of the ethnographic approach involves the researcher engaging in "participant-observation" in contexts native to the people being studied. This means that the ethnographer both observes and interviews respondents in their familiar settings and in the more natural flow of their everyday activities—where they live, work, eat, groom, shop, receive care, socialize, play, etc.
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Ethnographic Toolbox

For many ethnographic projects, we also include specific methodological and interpretive exercises that complement and enhance the insights generated from the core contextual interviews and observations.

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