Services Overview

ETHNOGRAPHY

Product & Service Innovation
Usability & User Experience 
Unrecognized Customer Needs 
Day in the Life of your Customer 
Employee-Customer Dialogue 
Physician-Patient Dialogue 
Workplace Anthropology 
Video Documentaries 

BRAND COMMUNICATIONS

Positioning Research
Message Architecture
Competitive Message Testing
Creative Concept Testing
Logo Testing
Visual & Sales Aid Testing

CUSTOMIZED QUALITATIVE

Buying Process
Medical Device Testing
Customer Tracking
Segment Profiling
Brand Content/Semiotic Audit
Strategic Brainstorming & Ideation

Ethnography Print
The cornerstone of the ethnographic approach involves the researcher engaging in "participant-observation" in contexts native to the people being studied. This means that the ethnographer both observes and interviews respondents in their familiar settings and in the more natural flow of their everyday activities—where they live, work, eat, groom, shop, receive care, socialize, play, etc.

There is much more to ethnography than a static "sit-down" interview in a respondent's home. Ethnography is only distinctive from other forms of qualitative research to the extent that it makes effective use of the contextual stimuli uniquely afforded by the research setting. Similarly, "observational" research in which the researcher only watches and records people's behavior, but refrains from exploring their qualitative explanations of their behavior, does not by itself qualify as "ethnography."

Our skilled ethnographers know how and when to shift between intervals of interviewing and observation to achieve a more precise and comprehensive understanding of human thought and behavior. We also recognize that the ethnographic research design requires careful crafting to ensure that data are captured as respondents are actively engaging in those specific activities and situations that relate most meaningfully to the project's objectives.
 

Qualitative Methods

Ethnography is just one type of qualitative research. We also excel in conducting a broad range of "traditional" qualitative methodologies, including focus groups, individual in-depth interviews (IDIs), and telephone in-depth interviews (TDIs) for many different types of consumer and marketing research projects.  

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Ethnographic Toolbox

For many ethnographic projects, we also include specific methodological and interpretive exercises that complement and enhance the insights generated from the core contextual interviews and observations.

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